Comments & Suggestions

How do I make a complaint?

If there's any room for improvement, we'd love to hear your thoughts.
Your suggestions, comments and complaints are very valuable to us. 
By contacting us when something has gone wrong, you'll give us the opportunity to resolve the situation, and to try and make sure that you'll look back on your experience with Hollandbikeshop.com as a positive one.
Telling us about your complaint also enables us to improve our services and make sure others don't have a similar bad experience.

You can tell us about your complaint in the following ways:

Email - You can always let us know about your complaint using our contact form or by emailing us. 
Does your complaint concern a specific order? Make sure to mention the order number.
That way, we can check our system for the order information and any communication regarding this order, and we'll be best prepared to help you.

Telephone - You can always contact us by calling +31 (0)70 30 00 044.

Mail - You can also write us a letter. Our postal address is the following:

Hollandbikeshop.com
Attn.: Head of Customer Service
Molenweer 22
2291 NR Wateringen

What will happen to my complaint?

You've either sent us an email or a letter, or called us to let us know you have a complaint. 
When we receive your complaint, it will first be processed internally.
Then we'll contact you to further discuss your complaint, for example when we've found a possible new solution. 
It may take up to a few days before you hear back from us, for instance if we need to contact a particular supplier about your complaint and the supplier isn't available to talk to us right away. 

We kindly ask for your patience and understanding. It is always our first priority to contact you as soon as we can.