Shipping, Delivery & Returns

SHIPPING COSTS, DELIVERY TIME & DELIVERY

DELIVERY TIME

When will my package be delivered?

Delivery times vary, depending on the country of destination. Our average delivery time within the Netherlands is 1 - 2 business days.

In the table below you'll find the estimated delivery time for a number of common destinations.

* Please keep in mind that the delivery time also depends on the customs authority.

DELIVERY

Delivery of Packages
Hollandbikeshop.com ships its packages using PostNL and DHL. Bicycles with a tire size of over 16 inches are usually shipped by transport company Bode Scholten/TransMission. When your shipment has been picked up by the transport company, you will receive an email with your Track & Trace number. The Track & Trace number will be activated as soon as the transport company has processed your shipment, and you'll be able to trace your package via the site. If a package cannot be delivered to you, PostNL will try to deliver it to your neighbors - DHL and TransMission will not. If the package cannot be delivered to your neighbors, a new delivery attempt will be made. The day and time of day for the second delivery attempt depend on the day of the first attempt:
 

 
When you or your neighbors are not at home during the second delivery attempt, you will find a notification in your mailbox with the location of the pickup point where you can collect your package and the time period available to do so.

International Delivery
With deliveries abroad, your package will be turned over to the transport company’s partner in the specific country of destination. This company may have different delivery times and conditions.

Don't Deliver to Neighbors
If you prefer your package not to be delivered to the neighbors, please ask for 'Only Deliver to this Address' to be mentioned on your package label. In that case, your package will only be delivered to you. 

The shipping address for your package must be a physical address, either of a residential home or company, where the package can be accepted by you or someone authorized by you. Pickup points, Kiala points and similar pickup points are unfortunately not accepted as a valid shipping address.

SHIPPING COSTS (Euro)*

Note: For bicycles, different shipping costs will apply. These may vary per bicycle model.

 

Europe

  *Rates are determined by the transport company

Worldwide

RETURNS & WARRANTY

WITHDRAWAL

When you've placed an order with our webshop, you may exercise your right of withdrawal within 14 days after receiving your order. During the reflection period you will handle the product and its packaging with care, and only  unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product.  The guiding principle is that you may only handle and inspect the product in the manner in which one is allowed to handle a product in a store.

If you wish to return one or several products, please follow these guidelines:

1) Send us an email informing us of the product(s) you wish to return. Please include the product model number and your order number.
2) Return the product(s) with all delivered accessories, if reasonably possible in its original state and packaging, unused, and include a copy of your invoice, your order number and the IBAN number used. After your return shipment has been received and processed by our Returns Department, the amount due will be refunded within 14 days to the account that was used to pay for the order.

The direct costs for the return shipment are to be paid by the customer. We do however refund the shipping costs you paid when placing your original order. 

WRONG ORDER

There's always a chance of ordering the wrong product by mistake, for example in the wrong size or color. You can return these products as follows:

1) Send us an email informing us of the products you wish to exchange. Please include the product model number and your order number.
2) We will send you an email with further instructions in return. This email will include a link with which you can create a return request.
3) Send your return product to us with all delivered accessories and if reasonably possible in its original state and packaging, unused, within 14 days after receipt.

Returned products must be in immaculate condition. Products that have already been assembled will not be accepted.


WARRANTY

All products sold by Hollandbikeshop.com come with the standard manufacturers or suppliers warranty. If you feel that your product is defective and you are eligible for a warranty claim, please send us a picture of the product via email first, along with your order number and a description of the defect. One of our employees will then contact you.
In case of a valid claim for a product that is no older than 2 years, you can send your claim to our return address. Shipping costs for returns are to be paid by the consumer.

Please send your return shipment to the following address:

Hollandbikeshop.com
Returns Department
Veenland 19
2291 NS Wateringen
NETHERLANDS


Hollandbikeshop.com will determine in collaboration with the manufacturer whether your claim is eligible for warranty and whether your product(s) will be replaced or repaired. Any (additional) costs that could emerge for the defective product are not eligible for a refund.

 

UK Returns – Important Information

Do not return your order yourself.
Due to UK tax regulations, we cannot accept parcels sent directly to our facility. If you send your return without using our process, the package will be returned to you.

How to return your item:

1. Find the QR code that came in the box with your order.
2. Scan the QR code using your phone or tablet.
3. Select the item(s) you wish to return.
4. Download your free return label and prepare the package for shipping.
5. Include a note in the box explaining the reason for your return (e.g. wrong product, damaged, doesn’t fit, etc.).
6. Ensure the product is in immaculate condition. Products that have already been assembled will not be accepted.

Lost the QR code or didn’t receive one?
If you did not receive a QR code or have lost it, please contact us at helpdesk@hollandbikeshop.com.
Please include the following in your message:
- Your full name
- Your order number
- A list of the item(s) you want to return
We will send you a new link to start your return.
 

Cancellations

All cancellations must be submitted in writing. This can be done by email at helpdesk@hollandbikeshop.com.
Always include your full name and order number in your written cancellation.
 

Damaged Products

Have you received a damaged or broken item?
Please contact our customer service team by email at helpdesk@hollandbikeshop.com or by phone at +31 (0)70 3000044. We will guide you through the return process for the damaged item(s). Our goal is to send you a new, undamaged product as soon as possible.
 

Warranty

All products sold by Hollandbikeshop.com come with the standard manufacturer’s or supplier’s warranty.
If you believe your product is defective and eligible for warranty, please email us at helpdesk@hollandbikeshop.com with:
- A photo of the product
- Your order number
- A description of the defect

One of our team members will review your case and contact you.
If your claim is valid and the item is less than two years old, you can send the warranty claim to our returns address. Return shipping costs are the responsibility of the consumer. The return address is listed below:

Hollandbikeshop.com
Returns Department
Veenland 19
2291 NS Wateringen
NETHERLANDS

Whether a product is eligible for warranty, and whether it will be replaced or repaired, will be determined by Hollandbikeshop.com in collaboration with the manufacturer.
Please note that any (additional) costs related to a defective product that are not part of the warranty claim will not be refunded.
 

Contact Us

If you have any questions about returns, cancellations, or warranty claims, please don’t hesitate to contact us by phone or email. We’re happy to help.