Return Policy

RETURN POLICY

UK Returns – Important Information

Do not return your order yourself.
Due to UK tax regulations, we cannot accept parcels sent directly to our facility. If you send your return without using our process, the package will be returned to you.

How to return your item:

1. Find the QR code that came in the box with your order.
2. Scan the QR code using your phone or tablet.
3. Select the item(s) you want to return.
4. Download your free return label and prepare the package for shipping.
5. Include a note in the box explaining the reason for your return (e.g. wrong product, damaged, doesn’t fit, etc.).
6. Ensure the product is in immaculate condition. Products that have already been assembled will not be accepted.

Lost the QR code or didn’t receive one?

If you did not receive a QR code or have lost it, please contact us at helpdesk@hollandbikeshop.com.

Please include the following in your message:

- Your full name
- Your order number
- A list of the item(s) you want to return

We will send you a new link to start your return.

Cancellations

All cancellations must be submitted in writing. This can be done by email at helpdesk@hollandbikeshop.com.
Always include your full name and order number in your written cancellation.

Damaged Products

Did you receive a damaged or broken item?
Please contact our customer service team by email at helpdesk@hollandbikeshop.com or by phone at +31 (0)70 3000044. We will guide you through the return process for the damaged item(s). Our goal is to send you a new, undamaged product as soon as possible.

Warranty

All products sold by Hollandbikeshop.com come with the standard manufacturer’s or supplier’s warranty.

If you believe your product is defective and eligible for warranty, please email us at helpdesk@hollandbikeshop.com with:

- A photo of the product
- Your order number
- A description of the defect

One of our team members will review your case and contact you.

If your claim is valid and the product is no older than 3 months, Hollandbikeshop.com will cover the return shipping costs. This does not apply if you choose to return the product to us in person or if you opt for a delivery method that is more expensive than standard shipping.

Whether a product is eligible for warranty, and whether it will be replaced or repaired, will be determined by Hollandbikeshop.com in collaboration with the manufacturer.
Please note that any (additional) costs related to a defective product that are not part of the warranty claim will not be refunded.

Contact Us

If you have any questions about returns, cancellations, or warranty claims, please don’t hesitate to contact us by phone or email. We’re happy to help.